FAQ
๐ What if my child is scared of the Grinch?
Wellโฆ that's kind of the point! ๐
The Grinch isn't exactly known for being warm and welcoming, so don't be surprised if you get a few screams, tears, horrified expressions or children questioning all their life choices!
It's a perfectly normal response, and sometimes those reactions make for the funniest photographs!
However, if you'd really love some beautiful Christmas family portraits and the Grinch simply isn't being received well, we're more than happy to kick him out and let your family have the sleigh to yourselves for some lovely photos.
๐ Where are the sessions held?
Sessions will be held on the main street in Kempsey. The exact address and arrival details will be provided once your booking is confirmed.
๐ธ Can we take our own photos or videos?
To protect the experience and ensure every family gets the Grinch's full attention, personal photography and video recording are not permitted during sessions. Don't worry โ we've got the professional photographs covered!
๐ผ๏ธ How will we receive our photos?
Your professionally edited images will be delivered through a private online gallery. You'll be able to view and download your included photographs, with the option to purchase additional images.
๐ญ Are treats provided?
A lollipop or similar treat will be offered during the session. If you'd prefer your child not to receive a treat, simply let us know when you arrive and we'll happily skip it.
๐ Can we request a particular Grinch personality?
Absolutely! Want a nice Grinch, a cheeky Grinch, an insulting Grinch or a particularly rude and grumpy Grinch? Let us know your preference when booking, and we'll do our best to tailor the experience. No promises though, the Grinch will always be a tricky one to convince!
๐ Can we request something special?
Of course! If there's something special you'd love to include in your session, let us know when booking. We'll see what we can do to make it happen! Think a "Happy Birthday" sung to a little one, ruining a Christmas surprise (on purpose, with your permission of course!) etc. If there are financial or organisational factors to your surprise, it must be arranged by the client.
๐จโ๐ฉโ๐งโ๐ฆ Can we bring extended family or larger groups?
Absolutely! Families of all sizes are welcome.
Just remember that sessions are strictly limited to 10 minutes. The more people attending, the less individual interaction time everyone will have with the Grinch.
We cannot extend sessions beyond their allocated booking time, so please keep this in mind when deciding how many people to include.
๐พ Can we bring our pets?
Unfortunately, pets are not permitted at the sessions. Registered service animals are welcome.
๐ Can I reschedule my booking?
We understand that sometimes plans change.
Rescheduling is possible, provided there are other available appointments to move your booking into.
Unfortunately, our session times are strictly allocated, and we cannot guarantee alternative appointments will be available.
๐ผ๏ธ When will we receive our photographs?
Your professionally edited photographs will be delivered through your own private online gallery within two weeks of your session.
We've allowed plenty of time for editing and delivery so you'll have your photographs in time to organise Christmas gifts, prints and other festive surprises!
๐ท Can we purchase additional photographs?
Absolutely!
Your booking includes three professionally edited digital photographs.
If you fall in love with more of your images, additional photographs are available for:
$10 per additional image
$100 for the entire gallery
You can decide once you've viewed your private gallery.
โฟ Is the setting wheelchair and pram accessible?
Yes! The indoor setting is suitable for prams and wheelchairs.
Please note that getting into the sleigh requires a step up and over the sleigh's edge. If this isn't suitable, wheelchairs can comfortably remain in front of the sleigh, allowing you to still be part of the photographs.
Please let us know if you have any particular accessibility requirements so we can make your experience as comfortable as possible.
